How to Automate Your Personal Reputation Management

In today’s digital world, information spreads like wildfire. That includes information about you. What people read about you online—whether accurate or not—impacts your reputation and potentially all aspects of your life. You want the things people read about you to be true. But keeping track of everything that appears online […] The post How to… Read More »

How to Do Content Syndication in WordPress (Beginner’s Guide)

Users have often asked us if they can use content syndication to get website backlinks or content. Most WordPress blogs use content syndication, which is a built-in WordPress feature that makes it easier to share content using RSS feeds. This feature allows users to subscribe to your website using news reader software. It also enables… Read More »

Call Blocking Done Right (The First Time)

If you’re getting unwanted calls from people and numbers you don’t recognize or wish to hear from, call blocking is the answer you’ve been waiting for. Whether it’s relentless spam, overzealous agents, persistent recruiters, or someone from your personal life, call blocking can put a stop to all of it—and […] The post Call Blocking… Read More »

What Your Average Call Duration Says About Your Team

Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […] The post What Your… Read More »

10 Signs to Know You’re Ready for Cloud IVR (+How to Use It)

A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions.  […] The post 10 Signs… Read More »

What’s New in WordPress 6.5 (Features and Screenshots)

WordPress 6.5 is here! This is the first big update of the year 2024 and a particularly exciting one. It is packed with new features, loads of bug fixes, and improvements that will make your website management and content creation even better. We will walk you through some of the major highlights of WordPress 6.5… Read More »