Call deflection is a strategy used in customer service to manage high call volumes by directing callers to alternative support channels like a website’s knowledge base, email, FAQs page, or chatbot. While it might reduce immediate call pressure, it doesn’t necessarily lessen the overall workload or solve customer problems. Often, …
Too Many Calls? Call Deflection Won’t Help. Here’s Why Read More
The post Too Many Calls? Call Deflection Won’t Help. Here’s Why appeared first on .